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Support should feel #human and that’s exactly what we deliver.
〰️ Support should feel #human and that’s exactly what we deliver.
Our Story
Meet the Founder
#HUMAN was founded by Nikki, who first entered the industry as a parent of two children with additional needs. Through her personal journey, she saw firsthand the importance of genuine, consistent, and person-centred support.
Nikki has worked alongside multiple charities, promoting acceptance and inclusion, and has built a strong reputation for compassion and advocacy. While working in the sector, she noticed a recurring issue: not every support worker is the right match for a participant. Too often, providers were simply filling a gap, rather than building the right connection.
That’s why Nikki launched #HUMAN Support Worker Provider, alongside her close work with TARS (Triple A Recovery Services) where she continues as a Recovery Coach Practitioner.
#HUMAN is built on a holistic, personal approach not just filling shifts, but creating meaningful matches.
We believe that when the right support worker is matched with the right participant, people feel understood, heard, and valued. They gain the confidence to reach their goals. A revolving door of support workers can lead to extra stress and anxiety so at #HUMAN, we take the time to make the right connection.
Nikki has completed her Youth Work and Counselling course and her Diploma of Mental Health. She brings over 15 years of lived experience both personal and within her familywhich guides her work with compassion, understanding and real-life insight.
Meet Adele
Support Coordination Specialist
Adele has over 30 years of experience working in the community services and mental health sector, supporting individuals and families through some of the most complex and challenging moments of their lives. She holds a Diploma of Counselling, extensive training in Trauma-Informed Practice, and a lifelong commitment to helping people feel safe, understood and empowered.
For more than seven years, Adele has worked as a Support Coordinator, guiding participants through the NDIS, advocacy processes, crisis intervention, and multi-agency collaboration. Her approach is grounded in warmth, honesty, and deep respect for the people she supports. Adele firmly believes that everyone deserves a fair chance in life they simply need the right support network around them. This belief drives everything she does.
Adele is known for her ability to “make things happen.” She is a natural problem-solver who thrives in complex situations, consistently finding solutions, coordinating services, and advocating fiercely to ensure her participants receive the support they need. Her calm, practical nature helps people feel grounded, while her compassionate communication style ensures they feel truly heard and valued.
Across her career, Adele has worked with people experiencing trauma, homelessness, mental illness, disability, family breakdown, and significant life instability. She brings stability, structure, and genuine care into every interaction, supporting individuals to build confidence, independence, and long-term wellbeing.
Adele’s values fairness, integrity, kindness, and doing what’s right align deeply with the mission of TARS. Her decades of experience, strong ethical foundation, and commitment to meaningful change make her not only a trusted practitioner, but an invaluable partner in the work we do together.
Meet the Team
Ella
Support Worker | Graduate Registered Nurse
Ella is a compassionate and highly skilled support worker and graduate nurse who brings warmth, professionalism, and a gentle approach to every interaction. With experience across disability, aged care, mental health, rehabilitation, and community settings, Ella supports clients with confidence, empathy, and strong clinical awareness.
She has worked extensively in in-home care, assisting with personal care, medication support, emotional wellbeing, meal preparation, domestic routines, and community participation. Ella is known for her calm communication style, reliability, and ability to build comfortable, trusting relationships with people of all ages.
Through her completed Bachelor of Nursing and hands-on clinical placements in palliative care, acute hospital wards, mental health, and neurology, Ella has developed a well-rounded understanding of both physical and psychosocial needs. She values dignity, fairness, and kindness, and aims to support clients in feeling empowered, safe, and confident in their daily lives. Ella is proud to contribute her skills to the #HUMAN team.
Rachael
Support Worker | Trainer & Assessor
Rachael is an experienced and compassionate support worker who brings a calm, trauma-informed approach to every person she supports. With a background in disability support, youth work, and education, she has worked with individuals of all ages experiencing behavioural, emotional, and social challenges. Rachael is known for her steady presence, clear communication, and ability to build trust quickly in both structured and unpredictable environments.
Alongside her support work, Rachael teaches three days a week and works as a qualified Trainer and Assessor in Community Services. Her teaching experience strengthens her ability to guide people, break tasks down, encourage learning, and support clients to build skills and confidence in their daily lives.
Rachael has supported clients with autism, ADHD, trauma backgrounds, learning difficulties, anxiety, and behavioural complexities. She assists with daily living, emotional regulation, routine building, community participation, and meaningful engagement. Her approach is person-centred and strengths-based, always meeting people where they are and supporting them to feel safe, understood, and empowered.
Rachael believes deeply in dignity, respect, and helping people grow at their own pace. With her blend of practical support experience and professional education skills, she is a valued member of the #HUMAN team.
Kay
Accounts | Administration
Kay is a highly organised, reliable, and detail-focused Accounts and Administration professional who brings calm efficiency and strong financial oversight to the #HUMAN team. With extensive experience in bookkeeping, invoicing, account reconciliation, and day-to-day business administration, Kay ensures processes run smoothly, accurately, and on time. She is known for her clear communication, thoroughness, and ability to manage complex tasks with confidence and care.
Kay works closely with staff, subcontractors, clients, and plan managers to ensure financial information is correct, documentation is complete, and all compliance requirements are met. Her strengths include managing budgets, processing payroll, maintaining accurate records, and providing practical support to help the team stay organised and efficient.
Alongside her accounts work, Kay brings a warm and approachable nature to the workplace. She values honesty, transparency, and professionalism and is always willing to support others with patience and understanding. Her blend of administrative skill, financial knowledge, and friendly communication makes her a trusted and valued part of #HUMAN.
Kay is committed to contributing to a supportive, ethical, and client-focused organisation and plays an essential role in helping #HUMAN operate smoothly behind the scenes.
Taylah
Support Worker |
Taylah is a motivated, caring and hardworking support worker who brings warmth, empathy and a strong commitment to helping others. She has recently completed her Certificate IV in Community Services, where she developed skills in trauma-informed practice, mental health support, homelessness, disability support, family violence awareness, and legal and ethical frameworks. Taylah is passionate about beginning her career in the community sector and supporting people to feel safe, valued and understood.
Taylah is known for her excellent communication, reliability and ability to build trusting relationships. She works well both independently and within a team, and brings strong interpersonal skills, good judgment, and a positive attitude to every environment. Her strengths include time management, problem-solving, following instructions, taking initiative, and maintaining confidentiality and professional boundaries.
With volunteer experience in community op-shops and animal care, Taylah has supported customers, maintained safe and clean environments, organised stock, cared for animals and assisted with daily routines — experiences that reflect her compassion, patience and attention to detail.
Taylah brings a friendly, grounded and ethical approach to her work and is passionate about making a positive difference in people’s lives.
Alyssa
Support Worker | Senior Administration
Alyssa is a warm, dedicated, and highly empathetic support worker with experience across disability, mental health, community support, and youth work. She brings a calm, grounded presence to every person she supports and is known for her patience, reliability, and ability to build trust quickly.
Alyssa has supported individuals with autism, ADHD, PTSD, anxiety, depression, intellectual disabilities, and behavioural complexities, providing assistance with personal care, emotional regulation, routine building, community access, household tasks, and goal-focused engagement. She is adaptable and strengths-based, meeting people where they are and empowering them to feel safe and understood.
Her background also includes hospitality, customer service, and fast-paced team environments, giving her strong communication and problem-solving skills. Alyssa is passionate about creating supportive, respectful spaces and helping people feel confident in their daily lives.
Alison
Support Worker |
Alison is a compassionate and committed support worker who brings warmth, lived experience, and a steady, grounded presence to the people she supports. As a mum and someone who has navigated complex life situations herself, Alison has a natural ability to connect with clients, understand their needs, and offer calm, respectful, and reliable support.
She has experience assisting individuals with daily living tasks, emotional regulation, mental health challenges, community access, and routine building. Alison takes a person-centred approach, meeting people where they are and supporting them to feel safe, confident, and empowered in their daily lives.
Known for her kindness, patience, and genuine care, Alison builds trusting relationships and creates supportive environments where clients feel heard and valued. She brings practical skills, strong communication, and a heartfelt commitment to helping people maintain stability and wellbeing. Alison is proud to be part of #HUMAN and is dedicated to providing consistent, quality support to every client she works with.
Nitasha
Support Worker | Client Support Specialist
Nitasha is a warm, empathetic, and highly capable support worker who brings extensive experience in client services, communication, and frontline support across healthcare, community, and customer-facing environments. She has a natural ability to make people feel safe, welcomed, and understood, and is recognised for her calm presence, strong communication skills, and person-centred approach.
With a background in medical reception, client coordination, and administrative support within healthcare settings, Nitasha has worked closely with patients, families, lawyers, and multidisciplinary teams. She has managed sensitive information, supported people during stressful appointments, coordinated schedules, handled complex enquiries, and maintained a compassionate, professional approach in fast-paced environments.
Nitasha also brings valuable experience from community-based roles, customer support, and over a decade of international work in administration and training. Her trauma-informed communication, active listening, crisis-support skills, and cultural sensitivity make her well-equipped to support clients with diverse needs.
She is currently completing a Bachelor of Counselling and has undertaken specialised training in domestic violence response, gendered violence, and prevention of violence against women, further strengthening her ability to provide safe, respectful, and trauma-aware support.
Gary
Maintenance, Gardening | Creative Support
Gary is a skilled and reliable handyman and gardener who brings creativity, problem-solving, and genuine care to the people he supports. With a strong background in outdoor work, home maintenance, and practical hands-on tasks, Gary takes pride in helping clients create safe, comfortable, and welcoming environments. He is known for his friendly nature, patience, and ability to adapt to whatever a client needs on the day.
Alongside his practical skills, Gary is also a talented artist with a natural eye for detail and design. He brings this creativity into his work, whether it’s improving outdoor spaces, organising gardens, or helping clients with small household projects. His calm, supportive approach helps clients feel at ease, especially when tackling tasks that may feel overwhelming.
Gary enjoys building meaningful connections and loves being part of an industry focused on helping others. He values kindness, respect, and teamwork, and is committed to providing dependable, high-quality support. His mix of practical ability, creativity, and genuine human connection makes him a valued member of the #HUMAN team.
Our Promise
When you choose #HUMAN, you’re not just choosing a provider you’re choosing people who care.
We value:
Respect & Dignity : Every person deserves to be seen and treated with kindness.
Genuine Connection: Real relationships, not just rosters.
Empowerment & Independence : Support that builds confidence and choice.
Community & Inclusion : Creating spaces where everyone belongs.
Why Choose #HUMAN?
Because the right match means better outcomes for everyone.
Personalised Matching
We take the time to connect each participant with the right support worker, not just whoever is available.
Holistic Approach
We focus on the whole person, not just their immediate needs. Support is about independence, dignity, and community.
Inclusive Community
Inclusion is at the heart of #HUMAN. Our founder, Nikki, has extensive experience working in the LGBTQI+ space and previously led a national charity supporting over 4,000 families across Australia. This background shapes our commitment to creating safe, inclusive, and affirming supports for every participant
We are here to make daily life easier, safer, and more connected
Consistent
A revolving door of workers can cause stress and uncertainty. We prioritise stability and lasting relationships.
Genuine Connection
At #HUMAN, support is more than just completing tasks it’s about building trust and genuine connection. We take the time to listen, to understand each participant, and to match them with the right support worker. This extra care creates relationships that feel safe, consistent, and meaningful the foundation for real progress and independence.”
Empowerment
We focus on building confidence and independence, supporting participants to achieve their own goals.
Reliable Support
Our team shows up, follows through, and delivers consistent support you can depend on.
Collaborative Care
At #HUMAN, we know that no one service can do it all. That’s why we work collaboratively with trusted organisations to make sure participants receive the right support at the right time.
By partnering with Triple A Recovery Services (TARS), we bring a team-based approach that ensures well-rounded support. Their expertise in recovery coaching and advocacy adds depth and knowledge to the services we provide.
In addition, we connect with a network of community organisations, charities, and local services to make sure participants have access to what they need whether that’s recovery coaching, advocacy, housing support, mental health services, or community inclusion programs.
Together, we create a holistic pathway where people feel supported, understood, and empowered in every area of their lives.
Contact Us
We’d love to hear from you! Whether you’re looking for support, want to learn more about #HUMAN, or just have a question, reach out and we’ll get back to you as soon as we can.
